Privacy Policy
Last Updated: September 10, 2026• Applicable to Web & Mobile Applications
01.Introduction & Scope
Welcome to Bidri Handicraft(“we”, “us”, or “our”), guardians of the 500-year-old GI-tagged Bidriware metal craft heritage from Bidar, Karnataka, India.
We are deeply committed to respecting and safeguarding your personal privacy. This Privacy Policy outlines our practices regarding the collection, storage, utilization, and protection of personal data gathered when you visit our website (bidrihandicraft.vercel.app), use our mobile applications, or purchase our handcrafted artifacts.
02.Information We Collect
To deliver authentic handcrafted artifacts and ensure smooth customer support, we collect minimal personal information:
- Account & Profile Data: Full name, email address, password hash, and optional profile picture when you create an account or sign in via Google OAuth.
- Contact & Shipping Details: Recipient name, mobile phone number, delivery address, city, state, and pincode for shipping and order communications.
- Transaction & Order History: Artifacts purchased, order date, order value, discount coupons applied, delivery updates, and Razorpay transaction identifiers.
- Device & Usage Information: Browser type, operating system, IP address, and interaction logs collected to optimize performance and prevent fraudulent activity.
03.Payment Processing & Security
We never store your payment card details: All online payments (UPI, Credit/Debit Cards, Net Banking) are securely processed through Razorpay, an RBI-regulated and PCI-DSS Level 1 compliant payment gateway. Sensitive financial information (card numbers, CVV, OTP, UPI PIN) never touches our servers.
04.How We Use Your Information
- Fulfill & Ship Orders: Crafting, packaging, and dispatching orders with trusted logistics partners (India Post, BlueDart, DTDC).
- Order Communications: Sending order confirmations, invoice copies, and tracking numbers via Email or SMS/WhatsApp.
- Customer Service: Responding to patron inquiries, custom design requests, or return/exchange queries.
- Security & Fraud Prevention: Protecting against unauthorized transactions, identity theft, or unauthorized website access.
05.Your Rights & Account Deletion
You have full autonomy over your personal information. You can review, update, or request complete deletion of your account at any time:
You can instantly initiate account and data deletion by visiting our dedicated deletion portal:
Go to Account Deletion PageFor more information on what data is wiped and what statutory tax records are preserved, please visit our Delete Account page.
06.Cookies & Local Storage
We use secure HTTP-only cookies strictly for essential functionality: maintaining your login authentication session, retaining shopping cart items between visits, and remembering your preferences. We do not sell your browsing history to third-party ad networks.
07.Contact Our Grievance Officer
If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, or need assistance, please contact us: